How to Solve Amazon Echo Mic Problems - All the Tips and Tricks We Could Think of

A Step by Step Guide with Tips and Tricks to Help You Solve Your Amazon Echo Mic Problems
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Published: 6th Feb 2020
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If you’re an Amazon Echo device user, then you might have already encountered some problems with the device picking up your voice. No matter how often or how loudly you call out to your Amazon assistant, it sometimes fails to respond.

Amazon Echo mic problems have become quite common these days. If you want to learn some tips on how to solve the most common Amazon Echo mic problems, then check out our guide below.

Check the Microphone Button

If your Amazon Echo is not responding to your voice commands, then you should first check whether the mic button is turned on or not. If the button is off, then you should turn it on. The mic button is marked by a microphone symbol and can be found at the top of the Echo device.

Reboot or Reset Your Amazon Echo

Start by disconnecting your device from the power source and then connect it again. If this doesn’t bear fruit in fixing the issue, then try tackling the issue by resetting the Amazon Echo device. Doing this returns the device to its default factory settings.

This means that you’ll have to set up the Amazon speaker again, via the Alexa app on your mobile device. To reset the device, you need to stick a pin in the device’s reset hole that is located at the bottom of the Echo device. Another option you can use to reset your device is to launch the Alexa app, head over to the settings and select ‘Echo’. Then, scroll down and select ‘Reset to factory defaults’.

  1. Carefully locate the reset hole located at the bottom of the Echo device. You can use a paperclip to press the button for a few seconds.
  2. When you press the button, the blue light will turn on and later change to orange.
  3. Give the device some time to turn off and restart it. This takes your Echo device back to its factory settings.
  4. Next, you’ll have to set up the Amazon Echo device through the Alexa app on your mobile device.

This solution works for most people and should work for you as well. If it doesn’t work, then consider getting a remote and giving commands to your device with it.

Check if the Echo Speaker is Updating

Any device you have that is compatible with Alexa will get automatic software updates via the wireless network. This improves performance as well as adds new features to Alexa. However, if your device has some problems, then it might not receive the updates or might not update in the right way. And this can result in mic-related issues.

On its website, Amazon informs its users about any available updates for their Echo devices. You should check for any available update offered to the Amazon Echo device and then check whether the Alexa app on your mobile device has received the update.

To do that, head over to the settings section and then select Echo and scroll down to the software version of your device. Make sure that the versions match.

Disable the Echo Mic Temporarily

When you need to solve Amazon Echo mic problems, you need to check whether the issue could be with the mic itself. There is a possibility that the problem could be a result of an audio snag. To tackle this issue, turn off your mic for a few moments and clean up all its lines of communication.

If the mic button turns red, then the microphone has been turned off. The Amazon Echo device will be unresponsive until you reactivate the mic by pressing the on and off button again.

Teach the Device to Hear You Better

Mic problems can also arise because your device can’t capture your voice accurately. But there is an option to teach all your Alexa-compatible devices to hear and understand you more accurately. To do this, launch the Alexa app on your phone or tablet, then select the menu option and tap on ‘Settings’. Tap the ‘Voice Training’ option under the Alexa Devices menu. You’ll then be taken through a tutorial in which you’ll be required to read up to 25 phrases aloud. This will assist your Echo device to recognise and understand your particular voice.

Make sure you choose the right Alexa-compatible device from the menu under the ‘Voice Training’ option. Keep in mind that you should be in the same room and talking to a specific speaker for the process to work.

Turn your Echo Device Around

Your Amazon Echo speaker problem could also be resolved by physically turning around its speaker so that it becomes less likely to utilise a mic that is fixed on someone or something. The Amazon Echo speakers employ a beam-forming technology that helps them pinpoint the voice of the individual who is talking. Remember that these techniques might work or fail to work at times.

Test Which Direction Amazon Echo is Listening

One effective way to determine if someone or something close to your Echo device is making too much noise is to observe its blue light. When you say the wake word – which can be ‘Alexa’ or `Amazon’, among others – the blue light around the speaker will light up cyan and solid blue pointing in the direction of the thing or person is heard.

Light Ring Should Not be Red

For the Echo speakers, the light ring indicates a couple of things. The light ring of your device should not turn red, as this is a sign that the device is having problems understanding you. The right colour should be solid blue. This problem can arise when the device is not understanding you because the mute button found at the top of the speaker is activated.

Move Your Echo Device

Another great option you can use to solve Amazon Echo mic problems is to try to change the position of your device in your house. There is a possibility that your Echo device is in a position where it is difficult for it to pick up your voice. You can fix this issue by moving the device to a quiet location. The best position to keep the device is in the centre of your room.

Reboot your Router

For your Amazon assistant to serve you better, you need a stable internet connection. If you’re having issues with your wireless network, such as interruptions in streaming when listening to music or podcasts on your Echo device or while issuing commands to Alexa, then it could be a result of a bad connection. To solve this, try restarting your router and see if that fixes the problem.

Dismantle your Echo Device

This should be done by a professional, but if you have a screwdriver and know how to go about tearing audio gadgetry apart, then consider opening up your Echo device. This will allow you to see if all the connections inside are as they should be and that everything is good to go. Also, keep in mind that this might affect your warranty as Amazon might not be able to help out in such a situation.

Use a Voice Training Tool

One of the main problems with Amazon Echo is having trouble understanding accents, and you could face the same issue as well. To tackle this problem, you need to utilise a voice training tool. For this, head over to the settings option on the app and choose the ‘Voice Training’ option. Speak the phrases provided as they help the digital assistant know what you’re saying.

Enable Amazon Echo Privacy

In case your Echo device is not responding to your commands then try to enable Alexa privacy. To do this, open your Alexa app, go to ‘Settings’ then click ‘Alexa Privacy’. Click 'Enable'. Clicking on that button means you now allow Alexa to listen. You can confirm this by giving a command to the device. If your Echo device responds then the problem has been solved.

Return the Dud Echo

If all these steps fail, return your Amazon Echo device for professional repair. You can return most of the items sold by Amazon. Check their website to learn more about how to initiate a return and find out whether you’re even eligible for one. If you purchased your Echo elsewhere, check their return policies and learn how to go about it.

Get a Third-Party App

If you can’t return your Amazon Echo device for servicing or a new model, then try using a third-party app to control the device via your phone’s mic. This removes the need to issue commands via the Echo’s mic. Find a good third-party app, download it, then connect it to the Echo, and you should be able to use your device again.

How to Make Amazon Echo Listen Better

Although you can’t adjust the Echo’s sensitivity, there are some tips you can use to make your device hear you better:

  1. Ensure you aren’t blocking your Echo’s microphones - One of the first things to do is make sure there is adequate clearance above your device as its microphones sit on top. If you have an Echo Show, the microphones are on the front and top, so pull the device out a little on the kitchen counter and that should make a difference as well.
  2. Optimise your Echo configuration - The idea behind this is to optimise your device’s configuration by placing the device you use most often closest to you.
  3. Help Amazon Echo understand your unique voice - While you might not be able to adjust the sensitivity of your device yet, you can help your Echo device understand you better and recognise your voice through the Alexa app. But first, you need to mute other Echo-compatible devices and ensure you’re within a few feet of the Echo device that you want to recognise your voice.

Tips and Tricks to Help in Troubleshooting

You need to follow certain crucial precautions so that Amazon Echo can listen to your commands and give a response:

  1. First, use the power adapter that comes with the device, as other adapters might not offer adequate power to allow it to turn on and function properly.
  2. Next, you need to press the action button that is situated on top of the Echo device. After that, check whether the device responds to your commands or not.
  3. There is a possibility that the Echo speakers can be the reason for the device not responding to your voice commands. That’s the reason why you should ensure that your Echo device is stored at least three feet away from the speakers. When you keep the speakers close to the Amazon Echo, then it becomes difficult for the device to hear a word.
  4. Additionally, you should keep your Echo device at least 20 metres away from the walls, preferably in the centre of the room, as dust might fall from the walls and damage your speakers. Also, walls can interfere with the voice path and your Echo device might not get your command due to the obstructions.
  5. Additionally, to tackle Amazon Echo mic problems, it’s vital for you to make sure that you don’t use a loud noise when you issue commands.
  6. At the time of issuing a voice command, you must make sure your voice remains natural and clear.
  7. Finally, you must keep your Echo device far from other sources of noise, such as the TV, radio, and microwave, among others.

Conclusion

Discussed above are some of the effective tricks and methods you can employ to try to solve Amazon Echo mic problems. One, or a combination, of these solutions should work out for you and get your device up and running. If none of them works, then try replacing your Amazon Echo device with a new one or try returning it to Amazon for professional repair services.

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