Fixing Ring Doorbell Problems
Learn how to solve disconnected Wi-Fi, poor signal reception, or insufficient power on your Ring Doorbell.
Published: 9th Dec 2020
When seeking to improve your home, placing a smart doorbell at your front door might look like you’re in a sci-fi movie, which is a good thing. Replacing your doorbell with a smart model allows you to see who’s directly outside via your smartphone. If there’s some activity, your smart doorbell will record it and inform you about it.
One of the most popular such devices comes from Ring, an Amazon brand. Their Ring Video Doorbell Pro provides a lot of various features that can make your life easier. But unfortunately, there are times when the doorbell just won’t work properly.
The Doorbell Keeps Disconnecting from Your Wi-Fi Network
Before you read the rest of the article, please make sure your Wi-Fi network is set to 2.4 GHz and that it uses a channel in the range of 1 to 11. You can access these settings using your router’s control panel. If you’re not sure how to access it, please refer to the router’s user manual.
One of the most common reasons why your Ring Video Doorbell simply won’t work is the Wi-Fi. Although the doorbell is practically powered and turned on, it may disconnect from your Wi-Fi network and remain in that status until you fix the issue.
If that is the case, when you push the ring button on the device, you’ll be able to hear a ringing sound. But when you check your smartphone, you’ll see that there weren’t any notifications coming through about the event. Additionally, when you open the Ring app on your phone, there won’t be any entries in the events list regarding that particular ringing event.
Often, this occurs due to a temporary loss of power in your home. A random power surge could also affect your router to break the connection. The easiest solution to this problem is to restart the Wi-Fi router, the one the Ring doorbell is connected to. Once the router boots up again, your doorbell should reconnect without any issues.
Another reason could be that a wire came loose on your router, like a network cable, for example. To make sure this isn’t the case, simply check if all the wires and cables are properly connected to the router. Also, if you’ve changed your Wi-Fi network parameters like name or password, you’ll have to update this information in your Ring app.
The Wi-Fi Signal Is of Poor Quality
Sometimes, you may experience issues with your Ring Video Doorbell even when it’s connected to Wi-Fi. In most cases, this comes down to the poor quality of the Wi-Fi signal. You’ll know if this is the cause of your problems if you’re getting the following symptoms:
Since there are many factors which can affect the quality of the Wi-Fi signal in your home, you’ll have to check each of them until you find the cause of the issue. First of all, check if there are any physical obstacles between your router and the doorbell. These can include the following:
If so, try moving the router to a better position. If that’s not possible, then you’ll have to buy a signal repeater to boost its strength.
Another reason could be an overwhelming number of other Wi-Fi networks in the vicinity. This is a common issue for apartment and office buildings. Fortunately, there are specific router settings that can help you get the least crowded channel and use it for your network. Please consult the router manual to find out how to do this.
Finally, certain electronic devices can cause the interference in your network. To eliminate the suspects, disconnect the ones you see as potential culprits. Then, check the quality of the connection. If it’s better now, then it’s definitely one of the devices causing the problem.
Now start connecting the devices, one by one, checking the Wi-Fi quality after each device you connect. This will help you find the device responsible for the issue. It’s worth pointing out that it’s not always a single device that’s causing the problem, rather the interaction of two separate devices which leads to the poor signal quality.
The Doorbell Doesn’t Receive Enough Power
Another thing that could affect the performance of your Ring Video Doorbell, especially the Pro model, is having insufficient amount of power. The symptoms usually include:
All of the above points in the direction of faulty wiring. But before you start playing with the wires, use the Ring app to check if there are any power issues with your doorbell.
Now check the value next to the “Voltage” entry. For the doorbell to work properly the voltage should be “Good.” To see the exact amount in mV, tap “Good.” The lowest value to guarantee the optimal operation is 3900 mV.
If the voltage is anything below “Good” then it’s definitely an issue with insufficient voltage. For anyone who connected the Ring Video Doorbell Pro to their existing doorbell wiring, it’s possible the wires can’t supply enough power anymore.
To solve this, simply bypass the old wires using Ring’s Pro Power Kit V2 – and that’s it. If you prefer to keep using the old doorbell wiring, then you’ll need a new power transformer for your video doorbell. The transformer should have the following specs:
If none of this works for you, or you don’t have existing wiring for your doorbell, then simply use the Ring’s Plug-in Adapter. By plugging it into a wall power outlet and connecting to your Ring Video Doorbell Pro, you’ll finally resolve any power issues you might have.